Please see our article,

Please contact our -customer service team- confirming you wish to remove your account. For security reasons, please ensure that you contact us using the email address associated with your Vital Educators's account.

Please use the contact form at the bottom of the page to contact our support services. Our office hours are 8am-7pm seven days a week. Your enquiry is important to us and we always aim to respond promptly and wherever possible within one hour of receipt of your enquiry (during office hours)

Please use the search function to find a tutor. You can search by subject, location, tutor name or keyword. Once you have found a tutor you can contact them directly via the 'Contact Tutor' button on their profile. You can also contact us and we will be happy to help you find a tutor.

Once you are happy to proceed with your tutor, we ask you to pay the Vital Educators finder’s fee to receive your tutor’s personal contact information. Vital Educators does not handle payment for the lessons, you will need to pay this to your tutor directly by whichever method you and your tutor agree is most suitable.

Vital Educators are a tutor / student matching service and all tutors who display their profile on the site are self employed. Private tuition is not classified as a 'regulated activity' under government legislation and as such it is not essential for a private tutor to hold a DBS check. Some of our registered tutors do possess DBS checks because they are also employed as school teachers but we cannot vouch for these checks. Vital Educators are legally required to collect and hold two references for registered tutors in accordance with the employment agency regulations and the Information Commissioner’s Office with whom we are registered. We are also required to complete identity and address checks on all of our registered tutors. Background checks (references, photo identity documents and address checks) and individually reviewed by our compliance manager. Any qualifications we have on file for the tutor will be indicated on their profile (however please note that it is not compulsory for a tutor to have or display qualifications

Only registered tutees (verified clients) can leave feedback on a tutor’s profile and only their forename will display. We don’t permit anonymous feedback from individuals outside our website.

Yes, you can. Please contact customer service.

The only alternative payment method we accept is via bank transfer. Please send an email to -customer services- if you wish to pay via bank transfer. We will forward the details via email to you.

We appreciate that sometimes things don’t work out. We want you to receive a positive experience with Vital Educators and will endeavour to do our best to help you should a problem arise. Please -Contact us- to discuss this with us so we can address any issue you may face.

To register as a tutor you must be aged eighteen and over and be able to supply us with at least two references, proof of photo identity and proof of address. This information can be securely submitted in the security section of your tutoring account. You will need to create your own profile, detailing your knowledge and experience, in order to showcase your tuition services.

Vital Educators acts as a matching platform. As a self-employed individual, you will be responsible for collecting payment for the lessons, and declaring any earnings to HMRC.

Unlike other platforms, we do not take any percentage of tutor’s pay from them.

Private tuition is not classified as ‘regulated activity’ under government legislation. A DBS check is not required to be a private tutor as a parent/guardian is expected to be present at all times. If you do have a DBS check, please bring this to your first lesson.

It is free to advertise your services with Vital Educators. We do not charge any commission.

Vital Educators allow all existing tutees to leave feedback. After one month we invite tutees to create a brief comment about their tutor. This is because the tuition industry works on referrals: the more good feedback you receive as a tutor, the more enquiries you are likely to attract.

If you are unable to see your profile on our search listings, it is likely that you have not yet completed your security checks. Another reason could be that you haven’t set the travel options correctly, you can check this from your member’s area.

We strongly believe in maintaining the integrity of our feedback system and core to that is allowing students to express their real opinions of the working relationships formed through our service. Our values include transparency and openness, so once a tutor has been reviewed by a client, we don’t remove their review. Please contact our support team for advice on how to manage your ratings.

A parent or guardian should be present at all times if you are tutoring a child under the age of 18. When meeting for the first time, we strongly recommend that both parties meet in a safe public place such as a coffee shop or library. Always tell someone else when and where you are going to meet. If tuition is taking place at home, we would recommend that someone else is present in the property.